Περιγραφή
At a time of renewed concern about health, social care, and national unity, the authors reassert the value of the Welfare State for society as a whole, not simply for those in need. Years of relentless regulatory and structural reforms have not prevented scandals, yet have exhausted, demoralised and alienated staff. The work we ask these people to undertake is hard. It can be frightening, risky and uncertain. It requires close attention, sensitivity, skill and support. Grounded in lived experience, and perspectives drawn from many disciplines, Intelligent Kindness illuminates how to develop and sustain healthy organisational culture and effective, humane practice.
- There has been a dangerous loss of confidence in the value of the welfare state; this book examines the reasons for this, suggests new ways of thinking about the challenges involved, and proposes an approach to rebuilding trust and helping staff, services and those who need them to thrive
- The authors draw on wide-ranging theory and many different disciplines, placing their critique in a broader social and political context, which will appeal to a variety of lay and professional readers
- Thorough and varied references support the arguments and act as a pointer for interesting further reading that will engage readers
- Vignettes and case studies link the authors’ arguments to real events and consequences, enabling readers to examine the wider implications of the book
